Terms of Service

Last updated: 13 June 2026

These Terms of Service ("Terms") govern your access to and use of GembaKitchen, the kitchen-operations platform available at gembakitchen.com and its dashboard, owner and API services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who we are

The Service is operated by GEMBA EOOD ("GembaKitchen", "we", "us"), a company registered in Bulgaria (EIK 208656371), based in Varna. You can reach us at [email protected].

2. The Service

GembaKitchen is a multi-tenant software-as-a-service for managing a kitchen's operations: products and stock, recipes and menus, sales and reports, a curated recipe cookbook, and an AI assistant you can use by chat or by voice. The Service is provided on an "as available" basis and may evolve over time as we add, change or remove features.

3. Accounts & eligibility

You must be at least 18 years old and able to enter into a binding contract.
You are responsible for the accuracy of your registration details and for keeping your password and any two-factor credentials secure.
You are responsible for all activity that happens under your account, and for your team members' use of your workspace.
Notify us promptly at [email protected] if you suspect unauthorised access.

4. Free trial, subscriptions & billing

New accounts may start with a 72-hour free trial. After the trial, continued access requires an active paid plan.
Paid plans are offered on monthly terms and are billed through our payment partner, GembaPay. We do not store your card details.
Access to tenant features is gated by an active subscription; if a subscription lapses, your data is retained but access may be limited until you renew.
Fees are stated at the point of purchase. Unless required by law, payments are non-refundable for periods already started.

5. Acceptable use

You agree not to: (a) use the Service unlawfully or to store unlawful content; (b) attempt to access another tenant's data or otherwise breach the multi-tenant isolation; (c) probe, scan or test the vulnerability of the Service without our written permission; (d) overload, disrupt or reverse-engineer the Service; or (e) resell the Service without our agreement. We may suspend accounts that put the Service or other users at risk.

6. Your content & data

You retain ownership of the data you enter into the Service (your products, recipes, menus, sales and related records — "Your Content"). You grant us the limited rights needed to host, process and display Your Content in order to provide the Service to you. We handle personal data as described in our Privacy Policy.

7. AI features

The AI assistant generates suggestions, summaries, recipes and spoken responses using third-party AI providers (Anthropic's Claude and ElevenLabs voice). AI output can be incomplete or wrong. It is provided for convenience and does not constitute professional, nutritional, food-safety, financial or legal advice. You are responsible for reviewing AI output before relying on it, especially anything affecting stock, pricing, allergens or food safety.

8. Intellectual property

The Service, including its software, design, the curated recipe cookbook and the GembaKitchen brand, is owned by GEMBA EOOD and protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active. Recipes you copy from the cookbook into your own kitchen become editable copies you may use within your business.

9. Availability & changes

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, and we may modify or discontinue features. We will make reasonable efforts to give notice of material changes that adversely affect paid customers.

10. Disclaimers & limitation of liability

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind. We are not liable for indirect, incidental or consequential damages, or for loss of profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the three months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you materially breach these Terms or if required by law. On termination we may delete your data after a reasonable retention period; you may request an export beforehand by contacting us.

12. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the latest version. Continued use of the Service after changes take effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the Republic of Bulgaria, and the courts of Bulgaria have jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights you may have where you live.

14. Contact

Questions about these Terms: [email protected] · GEMBA EOOD, Varna, Bulgaria.